Privacy Policy

1. Data Controller

EEA and Switzerland / UK: Keigen Technologies UK Limited, 70 London Road, Twickenham, London, UK (company number 13145552).

China: Beijing YunXin Huian Information Technologies Limited, Room 23305, Floor 1, No 83, Shunjiao Road, Mulin Town, Shunyi Zone, Beijing.

Other Regions: Keigen Technologies UK Limited, unless otherwise specified.

2. Personal Information We Collect

2.1 Information You Provide

• Account Information: Name, email, phone number, password, payment details.
• User Content: Messages, form submissions, art inquiries, booking requests, uploaded files.
• Communication Data: Emails, support requests, feedback, and survey responses.
• Commercial Data: Order history, delivery addresses, payment records, affiliate referral data.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, interactions, timestamps, referral sources.
• Device Information: Device name, operating system, identifiers, browser details.
• Location Information: Approximate location from IP address for security and personalization.
• Cookies and Similar Technologies: Data for preferences, functionality, and usage analysis. See our Cookies Notice.

2.3 Information from Other Sources

• Third Parties: Updated delivery info from carriers, fraud data from security partners, visitor identification data, affiliate tracking data.
• Public Sources: Publicly available data to improve services or verify credentials, subject to applicable laws. See our Public Sources article.

3. How We Use Personal Information

• Provide Services: Process inquiries, fulfill orders, manage bookings, deliver products, process payments, track affiliate referrals.
• Improve and Develop: Analyze usage, fix errors, develop features, train AI models (opt-out available).
• Personalization: Recommend products, services, or content based on preferences and activity.
• Communication: Send updates, promotions, commission reports, or policy notices.
• Security and Compliance: Detect fraud, enforce policies, comply with legal obligations.

4. Sharing Your Personal Information

We share personal information only where necessary for the purposes described in this policy:

• Service Providers: Hosting and infrastructure providers, payment processors, delivery and logistics providers, analytics providers, customer support tools, visitor-identification providers, and other processors that help us operate the Services.
• Professional and Compliance Partners: Advisers, fraud-prevention partners, and security partners where necessary to protect our business, users, or legal rights.
• Legal Requirements: Where required by law, regulation, court order, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, financing, restructuring, or sale of assets.
• With Your Direction or Consent: Where you ask us to share information or where consent is otherwise required.

We do not sell your personal information.

5. Data Retention

We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights and How to Exercise Them

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent where processing is based on consent.

To exercise your rights, please use our Privacy Request form. If you cannot access the form, you may email hello@keigen.co.uk. We may need to verify your identity before completing your request.

7. Security

We implement appropriate technical and organizational measures to protect personal information. No system is completely secure; we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9. Legal Bases for Processing (EEA, UK, Switzerland)

Purpose	Legal Basis
Provide Services	Contract performance
Improve and develop	Legitimate interest
Security and fraud prevention	Legitimate interest / legal obligation
Marketing communications	Consent
AI model training	Legitimate interest (opt-out available)

10. Children

Our Services are not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or prominent notice on our website.

12. Country-Specific Provisions

Additional rights may apply under California (CCPA/CPRA), EU/UK GDPR, China PIPL, Japan APPI, and other local laws. To exercise your rights, use our Privacy Request form.

13. Contact Us

Related: User Agreement · Cookies Notice · AI and Your Choices · Sub-Processors · Privacy Request